icon1 Toll Free: 888-587-3514 (24 HOURS)                              icon1 Office: 678-974-3019                             Email: reservations@globalgroundinc.com

Cancellation Policy

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.


Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

NYC Boroughs & NYC Airports (JFK, LGA, EWR) 4 Hour  
International 12 Hours  
Special Orders (Non Sedan & SUV) U.S. and International Ask Agent  
Atlanta and ATL Airport 4 Hours  
Austin and AUS Airport 4 Min  
Baltimore and BWI Airport 2 Hours  
Boston and BOS Airport 90 Min  
Charlotte and CLT Airport 2 Hours  
Chicago and Airports (MDW and ORD) 1 Hour  
Dallas and Airports (DAL and DFW) 90 Min  
Denver and DEN Airport 90 Min  
Detroit and DTW Airport 2 Hours  
Houston and Airports (HOU and IAH) 2 Hours  
Kansas City and MCI Airport 2 Hours  
Las Vegas and LAS Airport 2 Hours  
Los Angeles and LAX Airport 90 Min  
Miami and MIA Airport 2 Hours  
Minneapolis and MSP Airport 90 Min  
Nashville and BNA Airport 2 Hours  
New Orleans and MSY Airport 2 Hours  
Orlando and MCO Airport 2 Hours  
Philadelphia and PHL Airport 90 Min  
Phoenix and PHX Airport 2 Hours  
San Diego and SAN Airport 2 Hours  
San Francisco and SFO Airport 2 Hours  
Seattle and SEA Airport 90 Min  
St. Louis and STL Airport 2 Hours  
Tampa and TPA Airport 2 Hours  
Washington, D.C. and Airports (DCA and IAD) 90 Min  
West Palm Beach and PCI Airport 90 Min  


Wait Time
A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.
Car Seat
$30 per seat requested
Safety Assurance Fee
$3 per reservation
This charge occurs only when applicable.
This charge occurs when your trip route takes you through a route that has tolls.
This is only charged when applicable for Inside Airport Pick-ups or for Hourly trips if a parking fee is paid by the driver.
Meet & Greet
This is for Inside Airport Pick-ups. The amount charged is based on the airport.

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