We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.
Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.
|NYC Boroughs & NYC Airports (JFK, LGA, EWR)||4 Hour|
|Special Orders (Non Sedan & SUV) U.S. and International||Ask Agent|
|Atlanta and ATL Airport||4 Hours|
|Austin and AUS Airport||4 Min|
|Baltimore and BWI Airport||2 Hours|
|Boston and BOS Airport||90 Min|
|Charlotte and CLT Airport||2 Hours|
|Chicago and Airports (MDW and ORD)||1 Hour|
|Dallas and Airports (DAL and DFW)||90 Min|
|Denver and DEN Airport||90 Min|
|Detroit and DTW Airport||2 Hours|
|Houston and Airports (HOU and IAH)||2 Hours|
|Kansas City and MCI Airport||2 Hours|
|Las Vegas and LAS Airport||2 Hours|
|Los Angeles and LAX Airport||90 Min|
|Miami and MIA Airport||2 Hours|
|Minneapolis and MSP Airport||90 Min|
|Nashville and BNA Airport||2 Hours|
|New Orleans and MSY Airport||2 Hours|
|Orlando and MCO Airport||2 Hours|
|Philadelphia and PHL Airport||90 Min|
|Phoenix and PHX Airport||2 Hours|
|San Diego and SAN Airport||2 Hours|
|San Francisco and SFO Airport||2 Hours|
|Seattle and SEA Airport||90 Min|
|St. Louis and STL Airport||2 Hours|
|Tampa and TPA Airport||2 Hours|
|Washington, D.C. and Airports (DCA and IAD)||90 Min|
|West Palm Beach and PCI Airport||90 Min|
- Wait Time
- A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.
- Car Seat
- $30 per seat requested
- Safety Assurance Fee
- $3 per reservation
- This charge occurs only when applicable.
- This charge occurs when your trip route takes you through a route that has tolls.
- This is only charged when applicable for Inside Airport Pick-ups or for Hourly trips if a parking fee is paid by the driver.
- Meet & Greet
- This is for Inside Airport Pick-ups. The amount charged is based on the airport.